Return & Exchange
We accept exchanges and returns of our pieces. However, the customers are responsible for shipment costs for returns and exchanges, unless the piece arrives damaged or with manufacturer faults, then we recommend to contact us immediately.
The shipping cost incurred for returning item/s for an exchange or refund are NOT covered or reimbursed by us.The money will be refunded to your original payment method. For product exchange, you will have to pay the shipping cost of the new item and we will provide you with the right amount when you organised the return or exchange. We are unable to return duties and taxes cost.
To ship an item back to LEONORA SWIM please:
All returns must be authorised within 7 days of delivery, upon receiving your goods. We advise you try them on straight away; the item/s must be in original condition, with all tags remaining in place, including hygiene seal. Item/s must not have been worn, washed or altered in any way. If we consider item returned is not in it's original condition we reserve the right to proceed with the return. Discounted items are not eligible for return.
Please email firstname.lastname@example.org and we will provide you with all the necessary information to make the return.
Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details