FAQs

HOW CAN I CONTACT YOU?

You can email us to info@leonoraswim.com, or you can also DM us to our Instagram account @leonoraswim. We are happy to help you!

ZERO WASTE OUTLET PRODUCTS:

All products under the category ZERO WASTE OUTLET can be exchanged for other products but cannot be returned.

HOW MUCH DOES DELIVERY COST?

Free Shipping in Spain, (mainland and Balearic Islands) and Portugal.

WHAT PAYMENT METHODS DOES Leonora Swim ACCEPT?

Currently we accept Credit Card Payments and Paypal.

WHAT SIZE SHOULD I ORDER?

We know how tricky finding the perfect suit can be, specially online. We have a SIZE GUIDE for your convenience, but we are more than happy to assist you with any further questions regarding the fit. 

Please contact us to info@leonoraswim.com or DM via Instagram at @leonoraswim.

HOW DO I TAKE CARE OF MY SWIMSUIT?

Hand wash, lay flat to dry, do not fold or iron. Rinse after contact with salt water or chlorine. Some color fade may occur after long exposure to sunlight.

WHERE DO YOU SHIP AND WHEN WILL MY ORDER ARRIVE?

We ship worldwide!

All online in-stock orders are processed by Leonora Swim within 1-3 days of placing your order. From the moment the order is processed, the shipping times are the following:

Spain (mainland and Balears):           from 2-5 working days

European Union (EU):                        from 2-7 working days

When placing your order, please confirm that all billing and payment information is accurate to avoid any delays in shipment.

PLEASE BE AWARE THAT ALL SHIPPING OUTSIDE OF THE UNITED KINGDOM AND THE EUROPEAN UNION MAY BE SUBJECT TO INTERNATIONAL CUSTOMS FEES AT THE RECEIVERS EXPENSE. ALL CUSTOMERS AGREE TO PAY IN FULL FOR ALL ITEMS & FEES BEFORE SHIPMENT IS RECEIVED.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email info@leonoraswim.com.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Here at Leonora Swim we want to ensure that returning a product or exchanging it is as easy as possible for the client. That is why by just following a couple of easy steps you will be able to follow the return/exchange process. We will help you along the way.

Step 1 - Contact us! Email us to info@leonoraswim.com

Step 2 - We will email you back right away giving you the return address (Spain or UK, whatever you prefer).

Step 3 - Once we receive the product and ensure it's in good condition (labels on, hygiene sticker, cotton bag, etc) we will proceed with the refund or exchange right away. 

We offer 15-days hassle-free return for your bikini!

 

 

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all our products are the highest quality. However if you have a concern with a faulty or damaged item, please email us at info@leonoraswim.com so we can urgently arrange the best solution for you!!